BG MEDIA Terms & Conditions
DVD Titles are All Region (1,2,3,4,5,6,7,8,9) NTSC Format

Credit Card Processing

Store Prices are in US Dollars. BG MEDIA uses third party credit card payment processes, which means that BG MEDIA NEVER RECEIVES your credit card information, we only receive the same payment response codes that you receive in the email payment confirmations from the payment processor.

BUYERS PLEASE NOTE: Access to the BGM picture archives is typically granted within 24 hours (48 hours if over a weekend) of placing the order. Please do not email asking for the password. After your payment has been verified, your picture archive user/password will be issued and will be automatically displayed in your BGM store account on the screen under "Your Account" option.

ORDER and SHIPPING Details.
All orders are shipped DISCREETLY in plain CD mailers. No one will know what you have ordered. DVDs are NOT shipped in plastic DVD cases, they are shipped in plain soft plastic sleeves with simple artwork on the DVD face. In otherwords, by default these DVDs are produced and sent with no discerning marks, this is how the majority of my customers prefer shipment!!, Especially my many UK customers!. The sender is addressed on the mailer as "BG Media". The smaller packets allow for reduced shipping costs and faster shipping times. My customers also prefer this of course!


SPECIAL NOTE: I won't ship DVD sleeve artwork under any circumstances to any customers. I also WILL NOT make the "hi-resolution" digital versions of the DVD sleeve artwork available online for customers to print the sleeves themselves. It is my strict policy and I have my reasons, there are no exceptions to this rule, sorry.


MORE SHIPPING DETAILS:
We ship from the Australian East Coast (Brisbane, QLD). We ship Monday to Friday, use protective cardboard mailers (FRONT : BACK), take pride in my labelling and packaging, and orders are posted within 4-5 business days from receipt of payment in full otherwise you will be sent an email explaining exactly why: Unlike the other distributors out there BygoneGuy does not leave his customers guessing.

We ALWAYS ship within 4-5 days of the payment clearing, if there is a delay to this schedule for any reason you will be notified by email. After first placing your order in the store it will have an order status of "In Process". When the payment has cleared or been verified, the order status will change from "In Process" to "Paid". When the order ships, the status will change from "Paid" to "Delivered". When the status changes to delivered, and automatic email will be sent stating the date on which the order was shipped. You can also login to your BGM store account to see when your order shipped.

PLEASE MAKE SPECIAL NOTE: These shipping times below are approximate and NOT finite, and I have no control over international airmail schedules. If for some reason your order has not arrived within 21 DAYS since the shipping date, then feel free to contact me as there may be a problem. DO NOT contact me about delays if it has been LESS than 21 DAYS since your order shipped! I will only respond to email requests about orders if it has been 21 days or more since the shipping date set in the online store. I have no way of tracking airmail orders, so don't email me asking for tracking status.

Shipping & Handling to ANYWHERE in the WORLD will be USD $6.00
for International airmail. Orders ship International AIRMAIL from Australia. Mail Times (approx!) [ 7 - 10 business days to United Kingdom, Europe, Asia and South America] and [ 7 - 10 business days to US East Coast, 5-8 business days to US West Coast] . This is a flat rate shipping cost REGARDLESS of how many DVDs you have ordered. PLEASE NOTE: Single orders consisting of more than four (4) DVD titles will ship in multiple mailers, containing 3-4 DVDs per mailer.

We have a 100% success rate with delivery to the UK and Western Europe, because the cardboard mailers fly under customs radar as letters. There is no customs declaration required for letters. We ship primarily to the United States, but have shipped to England (second largest customer base to US), Ireland, Scotland, Wales, Canada, Germany, Netherlands, Finland, Sweden, Switzerland, Denmark, Italy, France, Belgium, Austria, Spain, Greece, Portugal, Poland, Serbia & Montenegro, Hungary, Czech Republic, Japan, Singapore, Iceland, India. We have also successfully sent mailers to places such as US APOs, Brazil, Chile, Bolivia, Argentina, Israel, Puerto Rico and Dominican Republic.

The only country that has returned an item is Luxembourg and we will no longer ship to that country. Our first attempt to China never arrived, so that is also a country that has been removed from our shipping list.


RETURNS/REFUNDS/EXCHANGES:
100% customer satisfaction is my goal. If you are not happy with what comes flying out of the DVD mailer, TELL ME and I will do everything humanly possible to rectify the situation. I can't help it if the local postman decides to do a happy dance all over the DVD mailer. Check my feedback ratings on eBay, ask some of my buyers what they think: BygoneGuy treats his customers as he would wish to be treated himself, with respect ! Of course there are a few terms and conditions:
- No Refunds are issued for defective or lost DVDs, replacements will be dispatched ASAP.
- Return Requests MUST be made within 30 days of receipt of order.
- BygoneGuy will pay ALL costs associated to defective merchandise !!

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These products are for use solely by responsible adults over the age of 18/21
(whatever the legal age of consent in the jurisdiction from which it is being
accessed). By buying DVDs, you agree to the following: Under the penalties
of perjury, I certify that I am of legal age to view and/or purchase these
products, and that the purchase or possession of these particular types of
material is not in violation of my local/state laws nor does it offend the
community in which I live. All persons depicted in these dvds and photos were
18 years of age or older when the photo was taken, or when the video was produced.
All models 18 years of age or older at the time of original production.
Video depictions are exempt and/or fully comply with US Code Title 18, Section 2257.

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